Support

Email support@photovault.buzz — we usually reply within a day.

My photos aren't backing up

Open Settings in PhotoVault and check that Back Up Automatically is on and that photo access is allowed. iOS decides when apps may run in the background, so a large first backup goes fastest with PhotoVault open and your iPhone on Wi-Fi and power.

Setting up a new iPhone

On your old phone, open Settings → Show Recovery Key and copy it into your password manager. On the new phone, sign in, then use Import Recovery Key and pull to refresh your vault.

I lost my recovery key

Email us from the address on your account. Because we keep a backup copy of your key, we can restore access — see our Privacy Policy for how that key is used.

Checking my backups are intact

Settings → Verify All Backups downloads every photo, decrypts it on your iPhone, and checks it against its fingerprint. It reports anything that doesn't match.

Deleting my account

Settings → Delete Account. Your account is scheduled for deletion in 2 days — sign in before then and choose Keep My Account to cancel. After that everything in your vault is erased permanently. Photos already on your iPhone aren't affected.

Something else

Write to support@photovault.buzz with your account email and what you were doing when it went wrong.